Role Description

• Provide level 3 application support
• Carrying out RCA and troubleshooting
• Managing Incidents and issues related to applications under remit
• Involved in leading the team to perform root cause analysis
• Carrying out automation of processes
• Ensuring timely resolution especially for high severity incidents to business users
• Provide management reporting

Requirement

• Min 10 years of experience with min 6 years in managing application support
• Experience in banking industry is a must
• Must have prior experience in supporting java applications
• Comes from strong technical background, able to perform troubleshooting if required
• Current technical skills in windows, and DB
• Experience in troubleshooting windows systems issues
• Good experience in incident and problem management
• Strong analytical skills
• Strong communication skills

Application Instruction